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Refund Policy

Effective Date: September 11, 2026
Last Updated: September 11, 2026

This Refund and Return Policy ("Policy") governs all purchases of physical products, digital content, and services made through https://lucassilva.com (the "Website"), owned and operated by Lucas Silva ("we," "us," or "our"). This Policy should be read in conjunction with our Terms of Service, Privacy Policy, and Shipping Policy.

By placing an order or acquiring any digital or physical item through our Website, you acknowledge that you have read, understood, and agreed to be bound by the terms set forth herein.

1. All Sales Are Final Baseline

Unless explicitly stated otherwise in this Policy, all purchases made on https://lucassilva.com are strictly final. We operate on a customized production and automated delivery model designed to fulfill orders immediately upon placement.

Consequently, we do not accept returns, process exchanges, or issue discretionary refunds for reasons including, but not limited to:

  • Buyer’s Remorse: A change of heart, accidental purchases, or no longer having a personal preference or desire for the ordered item.
  • Incorrect Sizing or Variant Selection: Ordering an incorrect apparel size, dimension, color, or model. Sizing charts, dimensions, and specifications are clearly displayed on product listings prior to purchase; please review them carefully before checkout.
  • User Technical Limitations: Failure to verify software compatibility, device requirements, or file-handling capabilities before downloading digital assets or accessing educational content.

Because items are not accepted for discretionary return, we do not charge restocking fees (0% restocking fee).

2. Defective, Damaged, or Misprinted Physical Goods Exception

We maintain a single, strict exception to our all-sales-are-final policy for physical goods fulfilled through our third-party print-on-demand fulfillment partner (Printful). Because our physical products are manufactured on demand specifically for each order, returns to inventory are not feasible. However, we stand behind the manufacturing quality of our merchandise.

2.1 Eligibility and Claim Window

If a physical product arrives damaged during transit, exhibits manufacturing defects, or displays clear printing errors attributable to the production process, you are entitled to a replacement item at no additional charge or, at our sole discretion, a full refund of the item purchase price.

To qualify for this remedy, you must submit a formal claim to our sole authorized contact channel at hello@lucassilva.com within fourteen (14) calendar days of the carrier delivery date confirmed by shipment tracking.

2.2 Required Claim Documentation

Claims cannot be evaluated or processed without verifiable proof. Your claim email to hello@lucassilva.com must include the following information:

  • Your full legal name and the email address associated with the transaction;
  • The original order identification number;
  • A detailed written explanation describing the specific defect, misprint, or damage;
  • Clear, well-lit, high-resolution photographic evidence or video footage clearly showing:
    • The specific defect or damage on the product;
    • The entire physical item unworn, unwashed, and in its received condition; and
    • The packaging showing the shipping label and tracking identifier.

2.3 Verification and Resolution

Upon receipt of complete documentation, our fulfillment team will review the claim within three to five (3–5) business days. If verified as a production error, transit damage, or manufacturer flaw:

  • We will arrange for a direct replacement of the identical item to be printed and shipped to your original shipping address at zero cost to you; or
  • If the item is out of stock or cannot be reproduced, we will issue a full refund to your original payment method (including standard initial shipping fees paid).

Do not mail items back to our business address or the fulfillment facility return address without explicit written authorization from hello@lucassilva.com. Packages sent without prior verification will be discarded and will forfeit your claim.

3. Strict Non-Refundability on Digital Assets and Courses

All digital products—including, without limitation, downloadable templates, digital guides, checklists, audio/video assets, access to proprietary online courses, private content libraries, and digital subscriptions—are 100% non-refundable, non-exchangeable, and non-returnable once the order is placed and access has been delivered.

Because digital assets are electronically delivered instantaneously upon checkout via email transmission and automated account creation, they are immediately consumed and cannot be revoked, reclaimed, or physically returned. By purchasing digital products on https://lucassilva.com, you expressly agree that your right to cancel or obtain a refund terminates the moment your download link or access credentials are generated and transmitted.

4. Chargeback Abuse and Fraud Protection

We are committed to resolving legitimate customer issues fairly and promptly. Filing an unauthorized, unsubstantiated, or fraudulent chargeback or payment dispute with your bank, credit card company, or payment provider (such as Stripe, PayPal, or Apple Pay) without first attempting a good-faith resolution via email constitutes a material breach of our Terms of Service.

In the event of an improper chargeback or dispute, Lucas Silva reserves the right to:

  • Submit complete forensic evidence to financial institutions, including full transaction records, verified IP logs, delivery tracking confirmation, download timestamps, and email correspondence;
  • Immediately and permanently terminate your user account, revoking access to all current and future digital products, downloads, and courses without compensation;
  • Place a permanent administrative hold on your personal information, preventing future purchases on the Website; and
  • Pursue all available legal and financial remedies to recover the disputed funds, dispute processing fees assessed by our payment processors, administrative costs, and reasonable collection fees.

5. European Union & United Kingdom Statutory Withdrawal Exceptions

If you are a consumer residing within the European Union, the European Economic Area, or the United Kingdom, statutory consumer protection legislation (including Directive 2011/83/EU on Consumer Rights and the UK Consumer Contracts Regulations 2013) provides a standard 14-day statutory right of withdrawal (cooling-off period) for certain distance contracts. However, statutory law explicitly exempts specific goods and services from this withdrawal right, which apply to transactions on our Website as follows:

  • Customized and Made-to-Order Physical Goods: Pursuant to Article 16(c) of Directive 2011/83/EU and Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. Because all apparel, merchandise, and print items offered by Lucas Silva are custom-manufactured on demand via print-on-demand fulfillment partner networks upon order submission, you acknowledge and agree that you waive the statutory 14-day cooling-off period for these items.
  • Digital Content Delivered Electronically: Pursuant to Article 16(m) of Directive 2011/83/EU and Regulation 37 of the UK Consumer Contracts Regulations 2013, the right of withdrawal ceases to apply to the supply of digital content not supplied on a tangible medium once performance has begun. At checkout, you expressly consent to immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal once download links, automated login credentials, or streaming access have been transmitted to you.

Nothing in this section impairs your statutory warranty rights under applicable EU or UK law regarding goods that are inherently defective, not as described, or damaged upon delivery as outlined in Section 2.

6. United States Regional Disclosures

Under applicable state consumer protection laws, including California Civil Code Section 1723, retail sellers are permitted to establish a strict "All Sales Are Final" policy, provided clear and conspicuous notice is provided prior to transaction completion.

Notice is hereby provided that all sales are final, and no returns, refunds, or exchanges are accepted except for verified claims of defective, misprinted, or transit-damaged physical goods submitted within fourteen (14) calendar days of delivery in accordance with Section 2 of this Policy.

7. Australian Consumer Law (ACL) Disclosures

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with physical goods, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have physical goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The limitations set forth in Section 1 do not exclude, restrict, or modify any statutory consumer guarantees available to Australian consumers under the Competition and Consumer Act 2010 (Cth) where it would be unlawful to do so. However, ACL guarantees do not apply if you simply change your mind, decide you ordered the wrong size, or no longer have use for the product.

8. Canadian Consumer Protection Disclosures

For residents of Canada, nothing in this Policy affects your statutory rights under provincial consumer protection legislation (including the Ontario Consumer Protection Act, Quebec Consumer Protection Act, and British Columbia Business Practices and Consumer Protection Act). Where provincial law implies mandatory warranties of merchantability and fitness that cannot be waived, our liability is limited to the remedies permitted under applicable provincial statute.

9. Refund Processing Timelines and Payment Methods

When an authorized refund is approved for a verified physical defect or damaged shipment, the following processing rules apply:

  • Method of Reversal: Refunds are processed exclusively back to the original payment method utilized during checkout (e.g., Stripe, PayPal, or Apple Pay). We cannot issue refunds to alternate credit cards, third-party accounts, or bank transfers.
  • Processing Time: Once initiated by our administrative team, the refund transaction is transmitted to your financial institution within three to five (3–5) business days. Your bank or card issuer may require an additional five to seven (5–7) business days to post the credit to your statement.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return or refund is the direct result of a total fulfillment error or unrecoverable transit damage verified by the carrier.

10. Official Claim Channels and Contact Information

To submit a claim for damaged or defective merchandise, or if you have questions regarding this Policy, please contact our administrative office through our sole official communication channel:

Lucas Silva
San Francisco, California, United States
Official Inquiries & Claims Email: hello@lucassilva.com
Website: https://lucassilva.com

For related policy terms, please visit our Terms of Service, Shipping Policy, and Privacy Policy.

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